Warranty Requests must be submitted in writing. You can submit requests using your customer portal, by completing the form on this page or in writing to Beacon Builders LLC.; PO Box 78483; Indianapolis, IN 46250. For non-emergency items, we recommend that you accumulate items to minimize the amount of time you will spend attending inspections. Before you submit a request please review your Homeowners Manual to determine whether or not the items are covered.
Emergencies – Roof leaks or plumbing leaks can cause severe damage to your home if not addressed immediately. If you experience a plumbing leak, contact your designated plumber immediately. For all other leaks such as roof or windows, contact your project manager within 24 hours. To report an emergency, call the appropriate contractor listed on the electrical panel, furnace, or water heater.